The Smile Journey
Most dental practices rush you through. We slow down. Our method isn't about quick fixes or high-pressure sales - it's about understanding you first.
Every person who walks through our door gets the same thing: time, attention, and honest answers. No rushing, no jargon, no pressure to decide on the day.
Why our approach is different
We've designed everything around a simple truth: the best outcomes happen when people feel heard and understood.
Typical Dental Experience
Rushed 15-minute appointments Pressure to decide immediately Technical jargon without explanation Feeling judged or uncomfortable Focus on selling expensive treatments
The West Dental Experience
Up to 60 minute consultation No pressure - decide in your own time Plain English explanations with visual evidence Safe, judgment-free environment Honest recommendations based on your needs
Our 5-step Smile Journey
This process ensures you understand exactly what's happening at every stage, and you're never rushed into decisions you're not ready to make.
Initial Consultation & Goal Setting
We start by listening. What brings you here? What are your concerns? What does your ideal outcome look like? This isn't a sales conversation - it's about understanding you.
- Up to 60 minute consultation
- Discussion of your concerns and goals
- Review of dental and medical history
- Explanation of what to expect
Comprehensive Examination
Using the latest technology, we build a complete picture of your oral health. Everything is explained as we go - no surprises, no mysteries.
- Clinical examination of teeth, gums, and bite
- Advanced 3D intraoral scanning
- Digital X-rays (90% less radiation)
- Oral cancer screening
Clear Diagnosis & Education
We show you exactly what we've found using images and simple explanations. You'll understand your situation completely before we discuss any solutions.
- Clear explanation of findings in plain English
- Visual evidence shown on screen
- Questions encouraged and answered
- No medical jargon or rushed explanations
Collaborative Treatment Planning
We present your options honestly, including doing nothing if that's appropriate. Every choice has pros, cons, costs, and timelines clearly explained.
- Multiple treatment options presented
- Pros and cons of each approach discussed
- Timeline and investment clearly outlined
- No pressure to decide immediately
Gentle, Precise Treatment
When you're ready to proceed, we focus entirely on your comfort and the quality of care. Regular check-ins ensure you're always informed and comfortable.
- Comfortable, relaxed environment
- Regular check-ins during treatment
- Gentle techniques and modern pain management
- Progress updates and next step clarity
Why this approach works
When people feel heard and understood, everything else becomes possible. Here's what you can expect.
You'll feel confident in your decisions
Understanding builds confidence. When you know exactly what's happening and why, decisions become clear and comfortable.
You'll be comfortable throughout
No surprises, clear communication, and a team that genuinely cares about how you're feeling every step of the way.
You'll understand your treatment
Plain English explanations, visual evidence, and time for questions. This is your mouth - you should understand what's happening to it.
You'll feel heard and respected
Your time matters. Your concerns are valid. Your questions are welcome. This is healthcare as it should be.